1. Introduction
    • Drop is committed to respecting your privacy. This Privacy Policy explains how we manage personal information we collect, use, disclose, or process.
  2. Policy Updates
    • We update our Privacy Policy occasionally, and we will post changes on our website. We’ll also try to notify you when these changes occur.
  3. Additional Privacy Provisions
    • Additional privacy provisions may apply to specific collection channels. We recommend reviewing these wherever they appear, as they may prevail over the provisions in this policy.

Definition of Personal Information

  1. Personal Information
    • “Personal information” refers to any data about an identifiable person, whether the information is accurate or not. Examples include name, date of birth, address, phone number, and email.


Contact for Problems, Complaints, or Queries

  1. Privacy Queries
    • For questions or complaints about our privacy practices, please contact our Privacy Officer at:
    • Please allow 30 days for processing. If unsatisfied, you may refer complaints to the Office of the Australian Information Commissioner or the data protection authority in your country.

Data Processing Basis

  1. Lawful Basis for Processing
    • Drop only processes personal information with your consent or when legally permitted. Personal data may be collected directly from you or legally from third parties.
  2. EU Lawful Bases
    • For EU residents, Drop may rely on contractual and legitimate interests to process your data. Your explicit consent may be requested occasionally.

Data Collection

  1. Collection Channels
    • Drop collects data through various channels, such as websites, service providers, and physical forms at events. Collection may include:
      • Websites (e.g., dropwinegroup.com.au)
      • Social media pages and applications
      • Third-party sources (e.g., Eventbrite)
      • Other channels where individuals provide information.
  2. Active Collection
    • Information may be collected if you:
      • Purchase products, subscribe to newsletters, complete forms, contact us, or interact with our websites.
  3. Passive Collection
    • Drop may also collect data through cookies, tracking tools, and internet tags.

Types of Information Collected

  1. Personal Information Types
    • This may include your contact details, preferences, financial information (if provided), and data on website interaction (e.g., IP addresses and device information).
  2. Sensitive Information
    • Drop does not seek sensitive information but may collect it with explicit consent and only for stated purposes.

Consequences of Not Providing Personal Information

  1. Impact on Services
    • If you don’t provide personal information, we may be unable to provide services, content, or event information.

Use and Disclosure of Personal Information

  1. Primary Purposes
    • Drop collects and uses personal information for:
      • Marketing and advertising
      • Managing relationships and processing transactions
      • Improving products and services
      • Research and analysis
      • Legal compliance

Rights and Preferences

  1. User Privacy Rights
    • Users have rights under Australian Privacy Law and the GDPR, including access, correction, deletion, and complaint rights. EU users have additional rights, such as data transfer and objection.

Data Security and Retention

  1. Security Measures
    • Drop implements security measures to protect personal data, only retaining it for necessary periods in secure servers.

Miscellaneous

  1. Anonymity
    • Drop allows anonymity when practicable. However, certain interactions, such as marketing communications, may require identifiable information.
  2. Data Transfers
    • Drop may transfer data within its group and trusted partners, some of whom may be overseas, subject to confidentiality agreements and relevant laws.
  3. Children’s Privacy
    • Drop’s services are not directed at children under 18, and no information is knowingly collected from them.
  4. External Websites
    • Drop’s websites may link to third-party sites. We are not responsible for their privacy practices or content.